Concentrix + Webhelp Growth Adds New Site in Cebu Exchange

Unveiling Cebu Exchange Tower’s scale model at the site launch, from left to right: Concentrix + Webhelp Sr. Director of Real Estate Michelle Ignacio, SVP and Country Leader for PH Amit Jagga, Board of Investments Visayas Division Head Florteliza Alpuerto, and Arthaland National Sales Director Anna Marco

Concentrix + Webhelp, a leading global provider of customer experience (CX) services and technologies and the Philippines’ largest private employer, today unveiled its newest site in Cebu Exchange Tower. The launch included employees and executives, local officials from various government bodies, media, academe and private sector partners.

Media Roundtable with Concentrix + Webhelp Philippines Executives, from left to right: VP of People Solutions Hazel Banas, SVP and Country Leader Amit Jagga, and Sr. Director of Client Success Dagny Estacio

With the recent launch of Cebu Montage just last year, the Cebu Exchange site is now the company’s 9th office in Cebu, demonstrating its continued growth. Amit Jagga, SVP and Country Leader for the Philippines, says “Our site in Cebu Exchange is another milestone and visible message of Concentrix’s continued commitment to the country. As a company that designs, builds and runs game-changing customer experiences, we invest not just in creating meaningful, future-ready jobs, but also in sustainable wellness-centered workplaces that care for our game-changers as well as our environment.”

Cebu Exchange houses over 4,500 employees of Concentrix + Webhelp and now its largest staffed-site in the Philippines. It was dubbed at the launch as the “Workplace of the Future”, signifying the combination of innovative, state-of-the-art amenities that meet diverse workforce needs and sustainable facilities aligned with the company’s environmental, social and governance focus.

With various certifications such as LEED GOLD, BERDE 5-star, and EDGE Zero Carbon, Cebu Exchange is also considered the largest net-zero carbon certified building in the country, according to the company’s joint announcement with real estate developer Arthaland earlier this year. This is a win for the environment as the building operation has 25% less energy consumption and 34% lower CO2 emissions. At a physical site tour during the launch, Concentrix + Webhelp also showed guests distinctly designed facility features such as the Tech Zone, Workout and Wellness Zone, Quiet Zone, site clinic and lactation room, all-gender washrooms, and other flexible, inclusive spaces such as the Entertainment and Social Zones which are multi-purpose activity areas all employees can freely use. With its remarkable presence in 52 sites and 20 cities across the Philippines supporting over 100,000-strong game-changers today, Concentrix + Webhelp launching its newest and biggest site in Cebu Exchange as the “Workplace of the Future” truly solidifies its commitment to growth, sustainability and superior experiences for Filipinos. Take a peek at Cebu Exchange in this video:

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